Refund policy
At Nexora Home, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we are happy to review eligible return requests under the policy below.
1. Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the item should generally be:
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Unused or gently handled
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In its original condition
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In the original packaging, when reasonably possible
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Accompanied by your order information or proof of purchase
Certain products may have additional return requirements for hygiene, safety, or other legitimate reasons.
2. Items That May Not Be Eligible for Return
For health, hygiene, safety, or other reasonable business considerations, certain products may not be eligible for return once opened or used.
If you are unsure whether your item qualifies, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible.
Please include:
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Your order number
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A description of the issue
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Clear photos or video when helpful
We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.
4. How to Request a Return
To request a return, contact:
Please include your order number and the reason for your return.
Do not send products back to an address unless our support team has provided return instructions.
5. Return Shipping
For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs unless otherwise required by applicable law or agreed to by Nexora Home.
If the return is due to our error, such as sending the wrong product or a defective item, we may provide an appropriate return solution.
6. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refunded amount appears in your account.
7. Exchanges
If you need to exchange an item because it arrived defective, damaged, or incorrect, please contact our support team.
Exchange availability may depend on product inventory.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Because orders may enter processing or shipping quickly, we cannot guarantee that cancellation requests can be completed after fulfillment has begun.
If an order cannot be canceled before shipment, you may use the applicable return process after delivery.
9. Contact Us
For questions regarding returns or refunds:
Nexora Home
Email: support@nexorahome.com