Shipping policy
At Nexora Home, we aim to make shipping simple and transparent for our customers.
1. Shipping Locations
We currently ship products to customers within the United States.
Orders are fulfilled from our designated fulfillment location within the United States.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment.
Orders placed on weekends or holidays may begin processing on the next business day.
During periods of high order volume, promotions, or unexpected circumstances, processing may take longer.
3. Delivery Times
After an order has been processed and shipped, estimated delivery time will depend on the shipping method and destination.
Typical delivery may take approximately 3–7 business days after shipment.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
4. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout.
Promotional or free-shipping offers may be subject to specific conditions.
5. Order Tracking
When tracking information is available, we will provide it through the contact information associated with your order.
Please allow some time for tracking information to update after the carrier receives the package.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an incorrect address, contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.
7. Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is also subject to the carrier's handling and tracking processes.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
If you still cannot locate your package, contact us and we will help review the available information.
8. Damaged Packages
If your package arrives visibly damaged, please contact us promptly and provide photographs of the package and product when possible.
We will review the situation and work with you toward an appropriate resolution.
9. Contact
For shipping questions, please contact:
Nexora Home
Email: support@nexorahome.com